Terms & Conditions

Effective Date: July 10, 2026

Welcome to The Crown Hotel. These Terms & Conditions govern your access to and use of our website, hotel services, facilities, and accommodations. By accessing our website, making a reservation, or staying at our hotel, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Acceptance of Terms

By using our website or booking a stay at The Crown Hotel, you confirm that you are legally eligible to enter into this agreement and agree to comply with all applicable laws, regulations, and hotel policies.

2. Reservations and Bookings

All room reservations are subject to availability and confirmation by The Crown Hotel. A booking confirmation will be sent after your reservation has been successfully processed.

Guests are responsible for providing accurate and complete information during the booking process. Incorrect or incomplete information may result in delays, booking modifications, or cancellation.

The Crown Hotel reserves the right to refuse or cancel any reservation if fraudulent, inaccurate, or misleading information is provided.

3. Room Rates and Payments

Room rates displayed on our website are subject to change without prior notice. The applicable rate will be the one confirmed at the time of booking.

Payments may be made using accepted payment methods available at the time of reservation. Taxes, service charges, and any additional fees will be applied where required.

Guests are responsible for paying all charges incurred during their stay, including accommodation charges, food and beverages, room service, laundry, transportation, and any other additional services.

4. Check-In and Check-Out

Guests must present a valid government-issued photo identification and any documents required by applicable laws during check-in.

Standard check-in and check-out times are determined by hotel policy. Early check-in or late check-out may be available upon request and subject to room availability and additional charges.

Failure to check out on time may result in additional charges.

5. Guest Responsibilities

Guests are expected to behave respectfully toward hotel staff, other guests, and hotel property.

Guests agree to:

• Keep hotel property clean and undamaged.

• Follow all safety instructions.

• Respect noise restrictions.

• Use hotel facilities responsibly.

• Comply with applicable laws and regulations.

The Crown Hotel reserves the right to refuse service or require a guest to leave the premises if their behavior is disruptive, abusive, illegal, or threatens the safety or comfort of others.

6. Damage to Property

Guests are responsible for any damage caused to hotel property, furniture, equipment, or facilities due to negligence, misuse, or intentional acts.

The hotel reserves the right to charge guests for repair, replacement, cleaning, or restoration costs resulting from such damage.

7. Hotel Facilities

The Crown Hotel offers various facilities and amenities for guest convenience. Access to certain services may be subject to availability, operating hours, maintenance schedules, or additional charges.

The hotel may temporarily suspend or modify facilities without prior notice due to maintenance, renovation, emergencies, or operational requirements.

8. Food and Beverage Services

Our restaurants, cafés, and room service operate according to designated schedules.

Guests are encouraged to inform the hotel of any food allergies, dietary restrictions, or special requirements before ordering meals. While we make every effort to accommodate dietary requests, we cannot guarantee an allergen-free environment.

Outside food and beverages may be restricted in certain areas of the hotel.

9. Health and Safety

Guest safety is our highest priority. All guests are expected to follow emergency procedures, safety instructions, and hotel guidelines.

The Crown Hotel reserves the right to deny access to facilities if safety regulations are not followed.

Guests should immediately report any accidents, injuries, security concerns, or maintenance issues to hotel management.

10. Personal Belongings

Guests are responsible for safeguarding their personal belongings.

While reasonable security measures are maintained, The Crown Hotel shall not be liable for the loss, theft, or damage of personal items unless required by applicable law.

Guests are encouraged to use available in-room safes or other secure storage options where provided.

11. Parking

Parking facilities are provided subject to availability.

Guests park vehicles at their own risk. The Crown Hotel is not responsible for theft, damage, or loss involving vehicles or personal belongings left inside vehicles except where liability is required by law.

Guests must comply with all parking instructions and designated parking areas.

12. Internet Usage

Complimentary Wi-Fi may be available throughout the hotel.

Guests agree to use internet services responsibly and legally. Activities involving hacking, illegal downloads, distribution of malicious software, or any unlawful conduct are strictly prohibited.

The hotel may suspend internet access if misuse is detected.

13. Website Use

All content available on The Crown Hotel website, including text, images, graphics, logos, designs, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit website content without prior written permission from The Crown Hotel.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our website, you consent to the collection, processing, and use of your information as described in our Privacy Policy.

15. Force Majeure

The Crown Hotel shall not be held responsible for delays, cancellations, or failure to perform obligations resulting from events beyond reasonable control, including natural disasters, severe weather, government actions, strikes, public health emergencies, power failures, or other unforeseen circumstances.

16. Limitation of Liability

To the maximum extent permitted by applicable law, The Crown Hotel shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, facilities, accommodations, or services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

17. Changes to Services

The Crown Hotel reserves the right to modify, update, discontinue, or replace any service, facility, room category, pricing, promotional offer, or website content at any time without prior notice.

Such changes will not affect confirmed reservations unless required for operational, legal, or safety reasons.

18. Amendments to These Terms

We may revise these Terms & Conditions from time to time.

Updated versions will become effective once published on our website. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where The Crown Hotel operates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction unless otherwise required by applicable law.

20. Contact Information

If you have any questions regarding these Terms & Conditions or require assistance regarding your reservation or stay, please contact The Crown Hotel using the contact information provided on our official website.

Our customer support team will be happy to assist you with booking inquiries, hotel policies, guest services, and any other questions you may have.

Conclusion

Thank you for choosing The Crown Hotel. We are committed to providing every guest with exceptional hospitality, premium accommodations, and outstanding service. These Terms & Conditions help ensure a safe, comfortable, and enjoyable experience for all guests while maintaining the highest standards of professionalism and quality. We appreciate your cooperation and look forward to welcoming you for a memorable stay.