Privacy Policy

Effective Date: July 10, 2026

Welcome to The Crown Hotel. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, make a reservation, contact us, or use our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you book a room, submit an inquiry, contact customer support, subscribe to our newsletter, or complete a contact form. This information may include your full name, email address, phone number, residential address, billing information, arrival and departure dates, special requests, and any other information you choose to provide.

We may also collect technical information automatically when you visit our website. This may include your IP address, browser type, operating system, device information, pages visited, referral source, date and time of your visit, and other website usage information.

2. How We Use Your Information

The information we collect helps us provide excellent hospitality services and improve your experience. We may use your information to:

Process hotel reservations and bookings.
Confirm, modify, or cancel reservations.
Respond to customer inquiries and support requests.
Improve our website and hotel services.
Personalize your guest experience.
Send booking confirmations and service updates.
Provide promotional offers and newsletters if you choose to receive them.
Maintain hotel security and prevent fraudulent activities.
Comply with legal and regulatory obligations.

3. Booking Information

When you make a reservation, we collect the information necessary to complete your booking and provide accommodation services. This includes your contact information, booking preferences, payment details, and any special requests you provide.

Payment information is processed securely through trusted payment service providers. The Crown Hotel does not intentionally store complete payment card information unless required by applicable laws or secure payment processing procedures.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and enhance your browsing experience.

Cookies help us understand how visitors interact with our website and allow us to improve our services. You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

5. Email Communications

If you subscribe to our newsletter or promotional updates, we may send emails regarding hotel offers, seasonal discounts, events, and new services.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

6. Information Sharing

We respect your privacy and do not sell or rent your personal information to third parties.

We may share your information only when necessary, including:

Trusted payment processors.
Reservation management systems.
IT service providers.
Government authorities when legally required.
Law enforcement agencies when required by applicable laws.
Professional advisers and auditors when necessary.

All service providers are expected to protect your information and use it only for the services they provide.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Although we strive to use commercially reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

9. Children’s Privacy

Our website and hotel services are not intended for children to independently provide personal information. We do not knowingly collect personal information directly from children without appropriate consent where required by law.

If you believe that a child has provided personal information to us, please contact us so we can review and, where appropriate, remove the information.

10. Third-Party Links

Our website may contain links to third-party websites, travel agencies, booking platforms, or social media pages.

We are not responsible for the privacy practices, content, or policies of these third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where permitted by law.
Withdraw consent for certain processing activities.
Request a copy of your information.
Object to certain types of data processing.
Update your personal details.

To exercise these rights, please contact us using the contact information provided below.

12. International Visitors

If you access our website from outside the country where our hotel operates, your information may be transferred and processed in accordance with applicable laws. By using our services, you acknowledge that such transfers may occur where permitted by law.

13. Website Analytics

We may use website analytics tools to understand visitor behavior, improve website performance, and enhance user experience. These tools collect aggregated statistical information and do not identify individual visitors by themselves.

14. Hotel Security

For the safety of our guests, employees, and property, certain areas of the hotel may be monitored by security cameras where permitted by law. Recorded footage is used solely for security, safety, and incident investigation purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised Effective Date. We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact details provided on our website.

Our team will make reasonable efforts to respond to your inquiry promptly and assist you with your privacy-related questions.

Conclusion

At The Crown Hotel, protecting your privacy is an important part of delivering exceptional hospitality. We value the trust you place in us and are committed to handling your personal information responsibly, securely, and transparently. By choosing The Crown Hotel, you can enjoy our services knowing that we are dedicated to respecting your privacy and maintaining the confidentiality of your information.